Overview

Discuss.io is a qualitative research platform designed for teams that need to collect, analyze, and share customer insights at scale. It enables researchers to conduct live interviews, virtual focus groups, and asynchronous studies while consolidating all qualitative data into a single workspace.

Insight Analysis:

Discuss.io automatically generates transcripts and applies AI-based tagging and sentiment analysis. Key moments can be clipped and grouped into themes for reporting and stakeholder sharing.

Practical Applications:

  • Virtual focus groups and one-on-one interviews
  • Mobile UX and customer experience research
  • Concept testing and message validation
  • Global qualitative studies across multiple markets

Differentiation Factors:

  • Combines live human moderation and AI interviews in one system
  • AI-generated transcripts, highlights, and insights
  • Built for enterprise-level qualitative research operations

Pros & Cons

Pros:

High‑quality video and audio streaming

Internal backroom chat works smoothly

Strong multilingual support in sessions

Great for global, multi‑market projects

Recruiting services save internal effort

Cons:

Mobile experience still feels limited​

Video downloads heavy, sometimes difficult​

Confusing observer vs participant chat rooms​

Software Trial

0 Days

Free Version

No

Licensing Type

Proprietary

Starting Price

Price Type

  • Contact Vendor

Currency

  • USD ($)

Subscription

  • Quote Based

Discuss.io Software Features

Transcription Features

  • AI/Machine Learning
  • Audio/Video File Upload
  • Automatic Transcription
  • Collaboration Tools
  • File Sharing
  • Full Text Search
  • Natural Language Processing
  • Playback Controls
  • Speech Recognition
  • Timecoding

Market Research Features

  • Data Management
  • Multi- Channel Distribution
  • Panel Management
  • Paper-Based
  • Reporting/Analysis
  • Sample Management
  • Statistical Analysis
  • Survey Management

Deployment

  • Cloud Hosted

Platform

  • Web-Based

Support

  • Email
  • Phone

Training

  • Documentation
  • Blogs
  • Help Guides
  • Videos
  • Webinars

Discuss.io Pricing

Discuss.io Pricing

*Check the current pricing on Discuss.io's website.

Software Category

Market Research Transcription

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