CoSupport AI

CoSupport AI is an AI-powered customer support automation platform that learns from your historical support data to resolve tickets accurately and at scale. Built on a patented generative AI architecture designed to prevent hallucinations, it combines autonomous ticket resolution with AI assistance for human agents.

CoSupport AI is an AI-powered customer support automation platform that resolves tickets autonomously by training on your company's historical support data. Unlike rule-based chatbots, it runs on a USPTO-patented generative architecture (US11823031B1) built to eliminate hallucinations and return deterministic answers.

It works in two layers. CoSupport AI Agent automates up to 90% of repetitive L1 tickets with no human involved. CoSupport AI Assistant drafts replies, summarizes, and translates for human agents on harder cases. With the 2.0 release, the AI reasons in multiple steps, ships a decision log with every reply, and executes multi-step actions through an Agentic API. It detects language and responds in 40+ languages, and integrates no-code with Zendesk, Freshdesk, Zoho Desk, Intercom, HubSpot, Salesforce, and Pylon, plus channels like WhatsApp, Instagram, and Telegram, and platforms like Shopify and Stripe.

CoSupport AI is ISO 27001 certified, GDPR and CCPA compliant, and trusted by 300+ brands. Pricing starts at $99/mo per 1,000 monthly tickets, with a no-cost 30-day pilot and a 60-day performance guarantee - hit 60% AI resolution by day 60 or get a full refund.

Noteworthy Features

• Autonomous ticket resolution - CoSupport AI Agent handles up to 90% of repetitive L1 tickets with no human involved.
• AI Agent Assist layer - CoSupport AI Assistant drafts replies, summarizes threads, and translates for human agents.
• Trains on your historical support data for answers specific to your product and policies.
• USPTO-patented anti-hallucination architecture (US11823031B1) for deterministic answers.
• Multi-step reasoning (2.0) - the AI searches, validates, and re-searches before it answers.
• Decision log on every reply (2.0) - reasoning, actions taken, and data sources, fully auditable.
• Agentic API (2.0) - autonomous multi-step actions such as updating orders, processing refunds, and managing subscriptions.
• 40+ languages, 24/7 multilingual support across chat, email, and voice.

Product Specifications

Software Trial: 30-day pilot, 1,000 free AI responses

Free Version: No (30-day no-cost pilot available)

Licensing Type: Proprietary

Starting Price: From $99/mo per 1,000 monthly tickets

Price Type: Multiple models: flat, per resolved ticket, or per response

Currency: USD ($)

Subscription: Monthly / Annually

Deployment: Cloud Hosted (SaaS)

Platform: Web-based; integrates into your existing helpdesk and channels

Support: Email, in-app chat, dedicated onboarding

Training: Documentation, live onboarding, demo/pilot, help center

Detailed Features

Customer Support Automation

• Autonomous L1 ticket resolution
• AI-drafted replies for human agents
• Ticket summarization
• Real-time translation (40+ languages)
• 24/7 multilingual coverage
• Chat, email, and voice support

AI & Reasoning (2.0)

• Multi-step reasoning before response
• Decision logs with reasoning, actions, and data sources
• Agentic API for multi-step external actions
• Anti-hallucination generative architecture (US11823031B1)
• Trains on your historical support data

Security & Compliance

• ISO 27001 certified
• GDPR compliant
• CCPA compliant

Integrations

Helpdesk / CRM: Zendesk, Freshdesk, Freshchat, Intercom, Zoho Desk, Zoho SalesIQ, HubSpot, Pylon, Salesforce Service Cloud

Channels: Chat, email, voice, WhatsApp, Instagram, Facebook Messenger, Telegram

Messengers: Slack, Microsoft Teams

Knowledge sources: Notion, Confluence, Google Drive, Microsoft SharePoint, Microsoft OneDrive, Pylon Knowledge Base

E-commerce / Payments: Shopify, Stripe

Full list: https://cosupport.ai/integrations

Pricing

• $0.04 per response
• $0.19 per resolved ticket
• Flat plan from $99/mo per 1,000 monthly tickets (unlimited AI responses within your volume). Example totals: 1,000 tickets = $99/mo; 3,000 = $297/mo; 5,000 = $495/mo; 10,000 = $990/mo.

No-cost 30-day pilot with 1,000 free AI responses. 60-day performance guarantee - full refund if the AI does not reach 60% resolution by day 60. No setup fees. No long-term contract.