Overview

Vtiger CRM integrates sales, marketing, and support tools in a single AI-powered platform. It stores complete customer histories and preferences to enable faster, more accurate team responses. The system provides clear views of leads and engagement data for adjusting campaigns. Built-in dashboards and reports deliver real-time metrics on pipeline status, deal progress, and campaign ROI. Shared access aligns marketing, sales, and support while automation handles data entry, follow-ups, and reminders. Recognized by Gartner, G2, and Capterra, it supports over 300,000 companies worldwide with app integrations and scalability.

Notable Differentiators

  • Contact management for leads, customers, vendors, and partners with communication history and task tracking.
  • Sales force automation including lead management, opportunity tracking, quote management, and sales forecasting.
  • Marketing automation with email marketing, social media marketing, campaign management, and lead nurturing.
  • Analytics and reporting for customer interactions, sales performance, and marketing campaigns.
  • Team collaboration, document management, and project management.
  • AI-guided selling with Calculus AI add-on, CPQ features, and Vtiger Application Platform (VTAP).
  • Customizable module layouts with drag-and-drop, custom server-side scripts, and automation.

Pros & Cons

Pros:

Strong sales automation and email marketing combo​

360° customer view across sales and support​

Highly customizable fields, modules, templates​

Workflows powerful even on lower-priced plans

Cons:

Some instances freeze during daily backup window​

Duplicate‑lead detection weak, case‑sensitive only​

Software Trial

1-7 Days

Free Version

Yes

Licensing Type

Proprietary

Starting Price

Price Type

  • Free

Currency

  • USD ($)

Subscription

  • Monthly
  • Annually

Vtiger CRM Software Features

Customer Experience Features

  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Reporting & Analytics
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis

Contact Management Features

  • Contact Database
  • Contact Import/Export
  • Daily Call List
  • Lead Management
  • Lead Management
  • Lead Management
  • Reminders
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Templates

Deployment

  • Cloud Hosted

Platform

  • Web-Based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

Support

  • Email
  • Chat
  • Phone

Training

  • Documentation
  • Blogs
  • Help Guides
  • In-Person Training
  • Videos
  • Webinars

Vtiger CRM Pricing

Vtiger CRM Pricing

*Check the current pricing on Vtiger CRM's website.

Software Category

Contact Management Customer Experience

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