PMAM CRM

PMAM CRM provides an online solution for sales, marketing, and customer service teams. It enables creation, maintenance, and tracking of sales activities to improve efficiency through pipeline visibility and automation of daily tasks. The software manages 360-degree marketing activities for informed decisions on channels. It supports consistent customer service via transparent communication and case management. Additional capabilities include social media sentiment analysis and mobile access for on-the-go deal management. Key differentiators are sales automation for appointments and leads, marketing automation for email campaigns and surveys, customer service tools, customizable dashboards and reports, and social CRM integration.

Features:

• Sales Automation: Manage appointments, leads, conversations, interactions, opportunities, and activities
• Marketing Automation: Manage email campaigns, designs, lists, and distribute surveys
• Customer Service: Manage cases, knowledge resources, reporting, and collaborate with customers
• Dashboards and Reports: Access pre-built reports, create custom reports, and drill-down for data analysis
• Social CRM: Capture and analyze social media sentiments of leads and customers
• Mobile Apps: Access CRM on the move