Nextiva CRM

Nextiva provides a unified platform that integrates omnichannel voice, digital contact center, and customer journey orchestration. It enables businesses to manage customer interactions across voice, SMS, chat, email, and social media from a single system. Core plans start at $15 per user per month for VoIP, unlimited calls, SMS, team chat, and video meetings. Higher tiers like Engage at $25 and Power Suite CX at $75 add toll-free numbers, call recording, chatbots, advanced IVR, AI transcription, and omnichannel support. Enterprise plans offer flexible pricing for high-volume contact centers with workforce management and advanced analytics.

Key Tools:

• Centralize customer profiles and interaction history across channels.
• Track support cases and service requests.
• Sync CRM data with voice, chat, and SMS conversations.
• Unify customer signals for orchestrated customer journeys.
• Integrate CRM workflows with contact center and communication tools.

Use Cases & Applications:

1. Internal support ticket and case management.
2. Service team collaboration on customer issues.
3. Customer history tracking across channels.
4. Follow-up and escalation workflows with CRM context.
5. Service analytics for performance reporting.