Daktela Polska provides a cloud-based contact center solution that supports multiple communication channels in one web application, including phone, email, helpdesk, webchat, SMS, and social networks. It handles inbound calls through queues and IVR menus reachable via direct phone numbers, with conditional routing based on context. Outbound campaigns operate in manual, progressive, or predictive modes using drag-and-drop call scripts. The platform includes integrated CRM for ticketing and customer interaction history, call recording, web chat with visitor tracking, robocaller for automated dialing, hosted PBX with conferencing, and customizable wallboards for real-time status display.
Highly customizable queues, scripts, workflows.
Strong queue management and call routing tools.
Reliable call recording and reporting dashboards.
Fast feature development, frequent enhancements.
System sometimes goes offline multiple times daily.
Mobile / softphone app sometimes doesn’t ring.
Some bugs still affect daily operations.
0 Days
No
Proprietary
*Check the current pricing on Daktela Polska's website.
