Read Litfad reviews with real customer complaints, ratings, shipping delays, and return issues. Find out if Litfad is legit or a scam before buying.
Over the last 12 months, Litfad has consistently drawn heavy criticism across major review platforms. On Trustpilot, it holds a 1.7/5 rating from 10,936 reviews, with 72% awarding the lowest 1-star score. On ProductReview Australia, the average drops further to 1.2/5 from 1,242 customers, where Quality scores 1.3 and Shipping 1.5. Sitejabber paints a similar picture with around 640+ reviews averaging 1 star.
The business is registered in China (domain creation date: June 2016), though many shoppers assume it operates locally due to localized websites. Based on all aggregated ratings, our personalized Litfad score is 1.4/5 — one of the lowest among online home décor stores we’ve reviewed.
From there, the key question becomes: Why does Litfad struggle so consistently with customer satisfaction? That leads us to the next section on complaint patterns.
Across platforms like Trustindex and consumer forums, six recurring issues dominate: long shipping delays, products that don’t match online photos, quality problems, damaged or incomplete deliveries, return hassles, and low-value refund offers.
A Reddit post in /r/AusRenovation described the experience as “absolutely horrible,” with one buyer waiting over 12 weeks for a chandelier that arrived dented. Others on Google Search Help forums shared frustration over being offered just 5–10% back to keep incorrect items.
But to fully understand the gap between promise and reality, we need to compare Litfad’s shipping claims against customer reports.
Litfad’s website claims most orders are processed in 10 days and shipped within 15 days (expedited) or 45 days (standard). However, customer reviews on ProductReview AU and threads like /r/HomeDecorating tell a different story: deliveries often take 8–16 weeks, sometimes with minimal or no tracking updates.
In some cases, items never arrive at all, prompting customers to open PayPal disputes. This discrepancy between stated timelines and real-world performance is the first red flag in the shopping journey — the next being what actually arrives at your doorstep.
Multiple buyers claim the products they received looked nothing like the images online. A common suspicion, echoed in Scamadviser’s analysis and the Spocket blog’s breakdown, is that Litfad uses CGI or AI-generated product images that create unrealistic expectations.
One Redditor even noted their lamp was “half the size advertised” with visible glue marks. On TikTok, user-uploaded unboxings show poorly packaged items — sometimes just bubble wrap around fragile lighting fixtures. And when customers attempt to resolve these mismatches, they enter the next stage of frustration: returns.
Based on hundreds of reviews from Sitejabber and Trustindex, the returns process often unfolds like this:
This process, combined with long shipping timelines, leaves many customers feeling cornered into accepting partial compensation. That frustration is compounded by the way pricing is presented on the site.
Litfad frequently lists items at 60–80% “discounts”, a tactic that MoneySavingExpert forum users warn can lure shoppers into impulse buys. Comparing prices for similar lighting fixtures on reputable marketplaces often shows only a small real difference — sometimes none at all once shipping is factored in.
These deep discounts may drive initial sales, but they also set high expectations for product quality, making any mismatch sting even more. And when complaints arise, the spotlight turns to customer service.
On Trustpilot, Litfad responds to about 16% of negative reviews, often within 24 hours, but with repetitive, template-style apologies. Customers on ProductReview AU report that replies via email are slow, sometimes taking a week or more, and that escalation beyond standard agents is difficult.
This reactive — rather than proactive — approach means issues often persist longer than they should. Watchdog sites have taken notice of these patterns as part of broader trust assessments.
Scamadviser assigns Litfad a “very low trust score,” citing negative reviews, hidden company details, and its China-based registration. Security blog MalwareTips goes further, labeling the store “fraudulent” based on deceptive marketing practices.
These external assessments, combined with community-led investigations on Reddit and home décor forums, paint a consistent picture — one that social media is quick to amplify.
TikTok videos tagged #litfad often show unboxing disappointments or DIY repairs to make items usable. Meanwhile, Reddit communities like /r/HomeDecorating serve as buyer-beware archives, where users swap return strategies and PayPal dispute tips.
These firsthand stories help prospective buyers visualize the potential risks — though a few positive exceptions do exist.
Amid the noise, there are scattered positive reviews on Trustpilot and ProductReview AU, typically from customers who:
However, these cases remain the exception, not the rule — and comparisons to competitors highlight the gap.
When stacked against better-rated online décor retailers, Litfad falls short in transparency, delivery consistency, and returns flexibility. Many alternative marketplaces match their pricing during seasonal sales while maintaining higher customer satisfaction scores and faster delivery guarantees.
So if you still plan to buy from Litfad despite the risks, preparation is essential.
Following these steps won’t guarantee a good experience, but they can limit financial loss if problems arise. Which brings us to the big question: is Litfad worth it at all?
Based on over 13,000 verified reviews across platforms, Litfad’s track record remains poor — our personalized rating of 1.4/5 reflects recurring issues in shipping, quality, and returns. Unless you’re willing to accept long waits, potential product mismatches, and the possibility of absorbing return costs, the risks outweigh the savings for most shoppers.
| Platform | Avg. Rating | Reviews | % 1-Star |
| Trustpilot | 1.7/5 | 10,936 | 72% |
| ProductReview AU | 1.2/5 | 1,242 | 95% |
| Sitejabber | 1.0/5 | 640+ | ~90% |
| Trustindex | 1.2/5 | 302 | 88% |
| Our Rating | 1.4/5 | — | — |
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